Shipping policy

📦 SHIPPING POLICY (xk trade.store)

Last Updated: 04/21/2025

At xk trade.store, we aim to deliver your orders safely and on time.

🚚 Order Processing Time

  • Orders are processed within 1–3 business days
  • Orders are not processed on weekends or public holidays

🌍 Shipping Time

  • USA: 7–15 business days
  • International: 10–20 business days
  • Some delays may occur due to customs or high demand

💰 Shipping Cost

  • We offer Free Shipping on most orders
  • Any shipping charges (if applicable) will be shown at checkout

📦 Order Tracking

  • Once your order is shipped, you will receive a tracking number via email
  • Tracking may take 2–5 days to update

⚠️ Delays

Shipping delays can happen due to:

  • Customs clearance
  • High demand seasons
  • Courier issues

We are not responsible for delays caused by external factors.

❌ Wrong Address

  • Please ensure your shipping address is correct
  • We are not responsible for orders shipped to incorrect addresses

🔁 REFUND & RETURN POLICY (xk trade.store)

Last Updated: 04/21/2025

We want you to be fully satisfied with your purchase.

🔄 Return Eligibility

You can request a return within 30 days of delivery if:

  • Item is unused and in original packaging
  • Item is damaged, defective, or wrong item received

(A standard 30-day return window is common in ecommerce policies.

📩 How to Request a Return

💸 Refunds

  • Refunds are processed within 5–10 business days after approval
  • Refund will be issued to the original payment method

 

🚫 Non-Returnable Items

  • Used or damaged by customer
  • Items without original packaging
  • Final sale items (if mentioned)

🚚 Return Shipping

  • If item is defective or wrong → we cover shipping
  • If customer changes mind → customer pays return shipping

❌ Order Cancellation

  • Orders can be canceled within 12 hours of placing
  • After shipping, cancellation is not possible

📦 Damaged or Wrong Item

If you receive a damaged or incorrect item:

  • Contact us within 7 days
  • We will offer replacement or full refund.